Privacy Policy

Privacy Policy

At TransitPlusFlow, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website or services.

1. Contact Details

If you have any questions or requests, please reach out to us at:

Email: [email protected]
Phone: +1 212-203-2910
Address:
123 Madison Avenue, Floor 5
New York, NY 10010, USA

2. Information We Collect

• Personal Data: Name, email address, phone number, and address when you create an account, request a quote, or contact us.
• Shipment Information: Details about your shipments, such as package dimensions, weight, delivery addresses, and special instructions.
• Usage Data: Data about how you interact with our site and services (IP address, browser type, device information, and cookies).

3. How We Use Your Information

• Service Delivery: To manage and track your shipments, coordinate pickups and deliveries, and communicate status updates.
• Improvement: To analyze usage patterns, optimize our platform, and enhance service quality.
• Marketing: To send you newsletters, promotions, and updates (you may opt-out at any time; see Section 7).

4. Data Sharing & Protection

• Service Providers: We share data only with trusted partners (payment processors, carriers, IT vendors) who are bound by confidentiality obligations.
• Legal Compliance: We may disclose data to comply with legal requirements or protect our rights.
• Security: We implement industry-standard measures (encryption, firewalls, access controls) to safeguard your data against unauthorized access.

5. Shipping Policies

• Domestic Delivery: 3–7 business days, tracked. You’ll receive email/SMS updates with your tracking number.
• International Shipping: 14–30 business days depending on customs clearance; duties and taxes may apply.
• Order Tracking: Visit our Tracking Page and enter your tracking number for real-time status.

6. Order Cancellation & Refunds

You may cancel any booking or shipment request up to 24 hours before the scheduled pickup without penalty. To cancel:

1. Email [email protected] with your booking reference and cancellation reason.
2. We will acknowledge your request within 4 hours.
3. Cancellations within 24 hours of pickup incur a 50% service fee.

7. Your Rights & Opt-Out

• Access & Correction: Request a copy or correction of your personal data by contacting us.
• Deletion: Ask us to delete your personal data, subject to legal obligations.
• Marketing Opt-Out: You can opt-out of all promotional emails by:
  1. Clicking “Unsubscribe” at the bottom of any marketing email.
  2. Emailing us at [email protected] with “OPT-OUT” in the subject line.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience and analyze site traffic. You can disable cookies via your browser settings, but some features may not function properly.

9. Changes to This Policy

We may update this policy to reflect operational or legal changes. The “Last Updated” date below shows when this page was last revised.

Last Updated: May 8, 2025